Frequently asked questions

Cancellations are free of charge when made at least 48 hours before the scheduled arrival. For late cancellations or no-shows, the first night of the stay will be charged. Please note that one week before your scheduled arrival, a pre-authorization is placed on the credit card on file to ensure we have valid payment information. Reservations made through partners such as booking.com, expedia.com or any other partner site must be cancelled directly with that partner at all times — we are unable to do so on your behalf.

No, a credit card is required and will be requested upon check-in. Photo identification may also be requested when you register.

You may arrive and access your room starting at 4:00 PM.

The room must be vacated by 11:00 AM so our housekeeping team can prepare it for the next guests.

This type of request can only be handled by our staff on the day of your arrival. Please inquire at the front desk when you check in. Early arrival: subject to availability and an additional fee, it may be possible to access your room before 3:00 PM. Late departure: subject to availability and an additional fee.

Yes, we have an elevator to serve guests with reduced mobility. However, the main entrance on rue Sainte-Anne has a few steps to reach the elevator; if that is an issue, you can ring the intercom on arrival and a staff member will let you in through the side door on rue du Fort, which leads to the elevator with no steps.

In addition, some of our standard rooms and standard rooms with a view on rue du Fort are not directly accessible from the elevator without climbing a few steps. We therefore strongly encourage you to tell us explicitly at the time of booking if you require direct elevator access so we can assign you an appropriate room.

If you need a room with a bathroom that is also adapted for reduced mobility, we only have two such rooms and this request must also be made explicitly when booking so that, where possible, we can assign you one of these two rooms.

We do not have a restaurant in the building itself; however, we are affiliated with Bistro 1640, just steps away on the ground floor of the adjoining building. You can conveniently enjoy excellent breakfasts, dinners or suppers there.

Yes, we offer room cleaning during your stay; however, out of respect for your privacy and to minimize our environmental footprint, it is provided on request and not by default. This means that if you would like this service, simply let us know by placing the appropriate sign on your door handle; otherwise, no one will enter your room during your stay.

We do not have private parking on site. For standard-height vehicles, we recommend the underground parking at Hôtel-de-Ville, which is only about a 2-minute walk away. You will receive more detailed information on the recommended parking procedure, including specific Google Maps location links, in an email two days before your arrival.

Yes, we have a receptionist on site around the clock, 24/7, to assist you with any issue, including help with your luggage. Please do not hesitate to ask us for help — we will be happy to assist you!

Pets are not permitted. A $200.00 penalty will be charged if this policy is not respected. Only service animals are allowed (proof must be presented upon check-in).

Any sports equipment is prohibited in the rooms (including bicycles).

All rooms in the property are non-smoking. A $200.00 penalty applies in case of non-compliance and/or smoke odour, in order to eliminate the smell and return the room to a rentable condition.

Any breakage or damage to the room or hotel equipment will be charged to the credit card on file.

The number of guests must be confirmed at the time of booking and any change must be approved before your arrival. The number of guests can never exceed the predetermined maximum. Advertised rates are based on double occupancy and an additional charge of $15.00 per person, per night applies.